General Terms and Conditions

1. Introductory provisions
General Terms and Conditions of Business (hereinafter referred to as "GTC") of the company AGRO RESORT PEC s.r.o. se sídlem Chudenická 1059/30, Hostivař, 102 00 Praha 10, IČ: 23859121, zapsané v obchodním rejstříku vedeném u Městského soudu v Praze pod sp. Zn. C 434129 (hereinafter referred to as the "Provider"), regulate the general rights and obligations between the Provider and the natural or legal person who orders services from the Provider (hereinafter referred to as the "Client").
The Provider's premises covered by these GTC:
- Hotel Bílá Labuť, Pec pod Sněžkou 15, 542 21, Pec Pod Sněžkou,  referred to as "BL" https://wwwbilalabutpec.cz/
The GTC apply to the legal relations between the Client and the Provider in the provision of services and to other legal relations derived from these relations. By using the services, the Client agrees to these GTC and undertakes to comply with them.
The GTC, as well as the legal relations between the Provider and the Client, are governed by generally binding legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. If the Client is a consumer, these legal relations are also governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.

2. Definition of terms
2.1 The Client is a person who makes a reservation by any of the methods specified in paragraph 3 of these GTC. The person of the Client does not have to be the same as the person of the Guest.
2.2 The Guest is the person who is the final recipient of the booked stay and/or the Provider's services (hereinafter referred to as "Guest"). In the event that the Client is also a Guest, he/she is referred to only as the Client.

2.3. The reservation system is the system operated by the Provider, primarily on the website https://www.lucnidum.cz/ (hereinafter referred to as the “System”), which allows users to make online reservations for stays and/or services offered by the Provider via a form, subject to current availability.
2.4. Individual reservations apply to bookings of 1 to 10 rooms and apply only to services related to accommodation. These reservations are handled by the Provider’s reception desk.
2.5. Group reservations apply to bookings of 11 or more rooms and to groups requesting additional services. Additional services include, for example, the reservation of common areas, rental of conference equipment, booking of team-building activities, etc.

Reservation Terms
The Client orders individual services from the Provider via email sent to the following addresses:
For individual reservations:recepce@bilalabutpec.cz
For group reservations: :recepce@bilalabutpec.cz
In the case of accommodation, also via the Provider’s Reservation System: :recepce@bilalabutpec.cz

3.1. When making an individual reservation, the Client receives a Preliminary Reservation Confirmation, which constitutes an offer of accommodation issued by the Provider and does not entitle the Client to avail themselves of the offered accommodations and/or services. The Preliminary Booking Confirmation contains information about the Client (first name, last name, email address), the Guest(s) (first name, last name, date of birth), the booked stay and/or services (length of stay, dates of stay, type of stay, hotel name, room category), the option period, and payment and cancellation terms. The Client is obligated to verify the accuracy of the information provided. The validity of the Preliminary Reservation Confirmation expires upon the expiration of the option period specified in the Preliminary Reservation Confirmation.
3.2. For group reservations, the Client receives a Preliminary Reservation Confirmation in the form of a Price Quote, which does not entitle the Client to utilize the offered stays or services. The Provider may set an option period for the offered services, which is specified in the Price Quote and during which the terms and conditions stated in the Price Quote apply. Upon expiration of this option period, the Provider is entitled to cancel the Preliminary Reservation without providing a reason, and the terms and conditions specified in the Price Quote shall cease to be valid.
3.3. The Client’s acceptance of the Preliminary Reservation/Price Quote constitutes a proposal to enter into a Contract for the Sale of the Provider’s Services.

3.4. A binding confirmation of an individual reservation (hereinafter also referred to as the “Agreement”) issued by the Provider entitles the Client to utilize the reserved stays and/or services, provided that the payment terms are met. The Contract contains information about the Client (first name, last name, and email address), the Guest(s) (first name, last name, email address), the reserved stay and/or services (length of stay, dates of stay, type of stay, hotel name, room category—if included in the offer, meal plan, all services included in the stay), the total price of the stay and/or services, and payment information. The Client is obligated to verify the accuracy of the information provided. Upon discovering any discrepancies, the Client shall immediately contact the Provider at the email address: :recepce@bilalabutpec.cz

3.5. A binding confirmation of a group reservation/price quote (hereinafter also referred to as the “Agreement”), issued by the Provider, entitles the Client to utilize the reserved stays and/or services, provided that the payment terms are met. The Contract contains information about the Client (first name, last name, and email address), the reserved stay and/or services (length of stay, dates of stay, type of stay, hotel name—if included in the offer, meal plan, all services included in the stay), the total price of the stay and/or services, and payment information. The Client is obligated to verify the accuracy of the information provided. Upon discovering any discrepancies, the Client shall immediately contact the Provider at the email address of the person who prepared the Price Quote, namely: :recepce@bilalabutpec.cz
3.6. The rights and obligations of the contracting parties not expressly governed by the Contract are governed by these GTC and the Provider’s price list. If the Contract stipulates something other than these GTC or the Provider’s price list, the Contract shall apply. If the Client fails to comply with the obligations arising from the Contract and these GTC, the Provider is entitled to terminate the Contract before the expiration of the agreed term, even without notice.

3.7. The rights and obligations of the contracting parties not expressly governed by the Contract are governed by these GTC and the Provider’s price list. If the Contract provides for something different from these GTC or the Provider’s price list, the Contract shall prevail. If the Client fails to comply with the obligations arising from the Contract and these GTC, the Provider is entitled to terminate the Contract before the expiration of the agreed term, even without notice.



Payment Terms
4.1. Deposit
Upon making a binding reservation, the Provider may require the Client to pay a deposit of any amount from the total price specified in the Contract. Based on the billing information provided by the Client, a pro forma invoice for the deposit will be sent to the Client, payable prior to the start of the stay. If the deposit is not paid by the due date, the Provider reserves the right to withdraw from the Contract.
If the due dates for the deposit are not specified in the Contract issued by the Provider, the following applies:

4.2. Deposit for Individual Reservations
For individual stays, the Client is required to provide a credit card guarantee by submitting the credit card number and expiration date via the GP payment gateway. In the event of cancellation fees, the Provider is entitled to use this credit card to charge the specific amount. The total cost of the stay must be paid no later than the day of departure.
For individual stays, the Client is required in some cases to make a 100% prepayment. This applies particularly to discounted stays and stays on special calendar days (Easter, Christmas, New Year’s Eve, etc.). The Provider reserves the right to change the special calendar days during the year. The amount is due within the period specified on the pro forma invoice. In other cases, prepayment prior to arrival is possible in accordance with the current cancellation policy (7 days – 3 days – depending on the season).
The decision as to whether a stay qualifies as a discounted stay is entirely at the Provider’s discretion.
Reservations made through third parties are governed by the terms and conditions of the respective entities through which the reservation was made. In the case of on-site payment, the full amount must be paid no later than the day of the Guest’s departure.
Payment for the stay through the Client’s employer or via a gift certificate/voucher is possible only through the Provider and its reservation systems. It cannot be made through third parties or external entities. The final invoice will be issued no later than the day of the Guest’s departure.

4.3. The following applies to the deposit for group reservations:
A 50% deposit is required to confirm the reservation, payable 14 days after the Agreement is signed.
A 50% deposit is due 30 days prior to the scheduled arrival date.
The balance is settled after departure by issuing a final invoice due within 14 days. It includes the balance of reserved services and actual consumption.

4.4. Taxes, Fees, and Charges
The listed prices do not include the city accommodation tax and the spa fee. These fees are added to the agreed price based on the actual number of guests.
In the event of a change in tax rates, fees, and charges that were not previously known to the contracting parties, the Provider is obligated to adjust the prices accordingly.
4.5. Payment Methods
Accepted payment methods are: cash in EUR and CZK, and credit cards: MasterCard, Visa, and Maestro.
Payment cannot be made using an American Express card.
The hotel does not operate a currency exchange, and cash is always refunded in the currency the Client chooses for payment (EUR/CZK).

Cancellation Policy
5.1. Cancellation of Individual Reservations
In the case of 100% prepayment, the cancellation fee is 100% of the reserved amount when taking advantage of early-booking discounts or other special offers during specific periods.
In the case of 100% prepayment, the fee is 100% of the reserved amount for standard or package reservations if cancellation occurs 14 days or less before arrival. If the stay is canceled 15 days or more before arrival, there is no cancellation fee.
In the case of payment via a gift certificate, the cancellation fee is 100% of the reserved amount.
Cancellation policies for stays booked through online travel portals are governed by the cancellation policies of those individual entities.
5.2. Cancellations of Group Reservations
The cancellation fee for canceling the entire event is calculated as follows:
30 or more days prior to arrival, the cancellation fee is 30% of the total price specified in the Contract.
4–29 days prior to arrival, the cancellation fee is 80% of the total price specified in the Contract.
3 days prior to and on the day of arrival, the cancellation fee is 100% of the total price specified in the Contract.
If the number of guests is reduced or part of the booked services is canceled, the cancellation fee is calculated as follows:
30 or more days before the event, up to 30% of the total price specified in the Contract may be canceled without a cancellation fee.
29–4 days prior to the event, up to 20% of the total price specified in the Contract may be canceled without a cancellation fee.
3 days prior to and on the day of arrival, the cancellation fee is 100% of the total price specified in the Contract.

Check-in and Check-out Times
Reserved hotel rooms are available from 3:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure.
Check-in must be completed in person at the hotel reception desk.
If the Guest fails to vacate and return the room/suite to the Provider, the Provider has the right to charge CZK 500 for each commenced hour of delayed vacating of the room/suite. This does not establish any contractual right of the Guest to continue the accommodation. It is up to the Guest to prove that the Provider incurred no damage or substantially less damage. In the event that the Provider has already reserved this room for another Client and the Guest fails to vacate the room despite being notified or is not present at the hotel, the Provider reserves the right, in the presence of a two-member committee, to inventory the Guest’s belongings and store them in a secure location so that the room may be used by the next Client who has reserved it.

Check-in
Upon arrival, the Guest must present a valid form of identification. The Guest must confirm the accuracy of their personal information and the duration of their stay by signing the registration form. If the Guest fails to present the required valid documents, the Provider is entitled to refuse accommodation.
The number of people in the room corresponds to the number of people registered for accommodation. The Guest is required to report the exact number of people upon check-in at the front desk.
The length of stay is agreed upon no later than at the time of the Guest’s check-in and is recorded on the registration card. The length of stay may be extended only with the Provider’s consent.
Upon check-in, the Guest receives an access key and is obligated to prevent its loss, destruction, or damage, as well as to prevent access by third parties who are not direct parties to the Agreement. In the event of a lost key, the Client is obligated to report this loss to the receptionist. The Client is required to pay a handling fee of 300 CZK for the loss of the key.
By staying at the hotel, the Guest confirms that they have been informed of, understand, and will comply with the General Terms and Conditions and the operating rules of the individual departments, which are available upon request. In the event of a breach thereof, the Provider has the right to withdraw from the Contract before the expiration of the agreed period without any obligation to compensate the Guest for any damages.

Guests under the age of 18 will be accommodated only if accompanied by an adult guest.
If a Guest is under the influence of alcohol or intoxicating substances, the Provider has the right to refuse them entry to the hotel and to provide services.

Rights and Obligations of the Guest
The Guest has the right to:
Use the space reserved for their accommodation, as well as the common areas designated for guests, and to use the services associated with the accommodation.
To file a complaint regarding any deficiencies in the services provided. The Guest is obligated to file the complaint immediately without undue delay so that a remedy can be arranged, if possible on the spot.
If the Provider, due to its own fault (e.g., overbooking, temporary operational issues, etc.), is unable to provide the services specified in the Contract, it is obligated to provide:
The services specified in the Contract, at the confirmed price, for the period specified therein—or until the obstacles are removed—at another hotel of the same or higher category. All additional costs associated with securing alternative accommodation shall be borne by the Provider.
To provide the Guest with a free transfer to move to the alternative hotel and for any subsequent move back.
If the Provider fully fulfills all these obligations, or if the Guest has accepted the offered alternative accommodation, the Guest may not subsequently assert any additional claims for compensation.
The Guest is obligated to:

The Guest is required to:
Pay the agreed-upon price for accommodation.
Maintain cleanliness on the Provider’s premises.
Protect the hotel’s furnishings and equipment from damage.
Immediately report any damage caused by the Guest or persons staying with them on the hotel premises.
Between 10:00 PM and 7:00 AM, behave in a manner that does not disturb others with excessive noise.
When leaving the room, turn off the water valves, close the windows, and lock the doors.
Upon check-out, return the keys to the receptionist and settle the hotel bill, unless otherwise agreed in the Contract.
Allow the Provider’s staff access to the room for the purpose of performing their duties (cleaning, service, etc.).
The Guest may not, without the accommodation provider’s consent:
Make substantial changes to the premises designated for accommodation (move furniture, relocate equipment, etc.).
Remove any equipment or furnishings from the accommodation premises.
Use personal appliances in the accommodation premises, with the exception of small appliances used by the Guest for personal hygiene and office work.
Transfer the accommodation premises to another person.
Receive visitors in the accommodation premises; visitors must be reported to the receptionist and are permitted only between 8:00 a.m. and 10:00 p.m.; for receiving visitors outside these hours, only the hotel’s public areas are available to the Guest.
Carry weapons, ammunition, or explosives, or otherwise store them in a manner that allows for their immediate use.

Possessing, manufacturing, or storing narcotic or psychotropic substances or poisons, unless they are medications prescribed to the guest by a doctor.
Smoking in all indoor areas.
Using open flames.
Using explosive substances (recreational fireworks) on the Provider’s premises or in its vicinity.

Safety and the Guest’s Liability for Damage Caused
The Guest is required to familiarize themselves with the safety rules and evacuation plan.
During their stay, the Guest must conduct themselves in such a way as to avoid causing unjustified harm to the liberty, life, health, or property of others.
If the Guest causes damage to the Provider’s property through their actions, they are obligated to compensate the Provider for such damage prior to their departure.
The Provider is entitled to demand compensation from the Guest for damage, soiling, or destruction of the room, its furnishings, and other areas and their surroundings.

The Provider’s Liability for Damages
The Provider’s liability applies only to damages demonstrably caused by the Provider; the Provider is not liable for damages caused by another person or by force majeure.
The Provider’s liability for damage to deposited items is governed by Section 2945 et seq. of Act No. 89/2012 Coll., the Civil Code.
The Provider is further liable for other damages caused by an intentional or grossly negligent breach of its obligations, and this applies equally to its employees or persons authorized by them. Claims for damages beyond this scope are excluded.
Any damage, destruction, or loss must be reported by the Guest immediately upon becoming aware of it. The right to claim under this liability shall lapse if the Guest fails to notify the hotel of the loss, destruction, or damage without undue delay and no later than 15 days after becoming aware of the occurrence of the damage.
Damages will not be compensated if the damage was caused by the Guest themselves or by persons accompanying them.
Any property left behind by the Guest will be sent to them only upon their request, at the Guest’s expense and risk. The Provider stores lost items for a period of 1 month and thereafter reserves the right to dispose of these items.

Any breach of these obligations applies equally to the hotel’s employees or persons acting on their behalf. Claims for damages beyond this scope are excluded.
Any damage, destruction, or loss must be reported by the Guest immediately upon becoming aware of it. The right to claim under this liability shall lapse if the Guest fails to notify the hotel of the loss, destruction, or damage without undue delay and no later than 15 days after becoming aware of the occurrence of the damage.
Damages will not be compensated if the damage was caused by the Guest themselves or by persons accompanying them.
Any property left behind by the Guest will be sent to them only upon their request, at the Guest’s expense and risk. The Provider stores lost items for a period of 1 month and thereafter reserves the right to dispose of these items.
If the Provider’s services are found to have defects or shortcomings, the Provider shall take steps to remedy them upon becoming aware of them or in response to an immediate complaint from the Guest. The Guest is obligated to cooperate reasonably to remedy the defect or deficiency and thereby minimize potential damage. The Guest is obligated to prevent damage and to notify the Provider in a timely manner of the possibility of damage of exceptional significance.
The Provider is not liable for the loss or damage to a vehicle parked or moving in the hotel parking lot, for the loss or damage to its contents, or for damage caused to persons or animals. The Provider is also not liable for damage caused by accidental events or force majeure, or for damage caused by vandalism.

The Provider’s Liability for the Guest’s Property
The Provider is not liable for any valuables left by Guests in their rooms (cash, jewelry, securities, credit cards, computers, tablets, cameras, etc.) and assumes no responsibility for any loss or damage thereto.
Upon prior arrangement with the Provider’s reception desk, luggage may be stored at the hotel reception.
The Provider does not offer services related to the safekeeping of cash, jewelry, or other valuables. In the event of the loss of valuables, the Guest shall immediately contact the reception desk, which will arrange for the police to be called.

Free Wi-Fi
The Provider offers Guests and visitors free internet access via Wi-Fi. When using the Wi-Fi network, each Guest is required to comply with all applicable laws, in particular to refrain from violating copyright laws, illegally sharing or downloading works of art, overloading the Wi-Fi network, engaging in any activity that causes the transmission or spread of computer viruses, sending unsolicited messages (spam), spreading alarmist messages, as well as performing other activities that are in violation of relevant legal regulations.
If a Guest is unable to connect due to a weak or non-existent signal, this does not constitute grounds for reporting a network malfunction. Service functionality in areas of the hotel without coverage cannot be claimed under any circumstances. Since the WiFi band is public and anyone can use it, the possibility of congestion or occasional interruptions in the frequency band must be expected. The Provider cannot resolve any outages or temporary reductions in signal quality, nor can they be the subject of any discounts on accommodation or other services.

Food Handling
Bringing in and consuming your own food and beverages in the hotel’s public areas is prohibited. Breakfast is permitted only in the areas designated for that purpose. Taking breakfast out of the aforementioned areas, even in parts, is prohibited. Food preparation in the rooms is prohibited.

Pets
Pets are permitted only with the Provider’s consent and upon payment of a fee in accordance with the current price list. Assistance dogs are an exception. Upon presentation of an assistance dog certificate and a ZTP/P card, these dogs are granted free access to the hotel.
If the Provider grants consent for a pet’s stay, this is subject to the condition that the animal remains under the guest’s constant supervision, is free from any illness, and poses no danger to other guests or staff. The guest bears full responsibility for any damage caused by the animal.

Privacy Policy
The Provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation.
For the purpose of providing accommodation services, the following categories of personal data are processed: first name, last name, address, and date of birth, based on information obtained from the Guest’s ID card or travel document.
The Provider processes personal data both manually and automatically directly through its authorized employees.
The Guest has the right to access their personal data processed by the Provider, to have it corrected or deleted, or to restrict its processing, and the right to object to the processing.
If the Guest believes that their personal data is being processed unlawfully, they may file a complaint with the supervisory authority, which for the territory of the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

Gift Certificates, Vouchers
Purchased gift certificates/vouchers are non-refundable and are valid only for the duration of their validity and for the services specified therein. The Provider accepts only gift certificates/vouchers issued by the Provider and bearing a numerical code. The Client has the right to use the services up to the agreed amount. Gift certificates/vouchers are subject to the reservation terms and conditions in Section 3 of these GTC. The Client is required to inform the Provider of their intention to pay for the stay and services using a gift certificate/voucher, in writing and prior to concluding the Contract.

Reception Service
The hotel reception is available from 7:00 AM to 8:00 PM


Housekeeping Services
For stays of two or more nights, the Guest is entitled to room cleaning. If the room door is marked with a “Do Not Disturb” sign, the housekeeping staff is nevertheless authorized to enter after 11:00 AM to perform daily room cleaning.
Dispute Resolution
Information on out-of-court dispute resolution with clients in the Czech Republic.

Purchased gift certificates/vouchers are non-refundable and are valid only for the duration of their validity and for the services specified therein. The provider accepts only gift certificates/vouchers issued by the provider and bearing a numerical code. The client has the right to use the services up to the agreed amount. Gift vouchers are subject to the reservation terms and conditions in Section 3 of these
Any disputes between the provider and the client arising from the concluded contract or confirmed reservation may also be resolved out of court. In such a case, the client may contact the out-of-court dispute resolution body, which in the Czech Republic is the Czech Trade Inspection Authority. Further information and all details regarding out-of-court dispute resolution are available on the Czech Trade Inspection Authority’s website at www.coi.cz.
Furthermore, out-of-court dispute resolution may be initiated online via the designated ODR platform (available at ec.europa.eu/consumers/odr/).
Before the client decides to initiate out-of-court dispute resolution, the provider recommends first contacting the provider to attempt to resolve the situation amicably.


Final Provisions
The Provider reserves the right to amend these General Terms and Conditions, and such amendments shall be effective for all parties as of the date they are posted on the hotel’s website https://www.lucnidum.cz/
Legal relationships as well as other matters not expressly governed by these Accommodation Rules shall be governed by the applicable laws of the Czech Republic and further by the hotel’s internal regulations.
These GTC shall take effect on September 24, 2024

September 24, 2024

Lucie Počepická
Owner of Hotel